Critical Changes to the Business Model of Dell, Inc.

Lecture Description

Dell describes three critical inflection points in the business model of Dell, Inc.: 1) During the early stages of the company, expanding outside the United States, even though the company had very little capital and people; 2) An unprecedented on-site service program for PCs; and 3) Going into the server business. These decisions were made through fair amounts of discussion, data analysis, and observations of industry trends.

Course Index

1. The Origins of Dell, Inc.
2. The Culture and Dynamics of Dell, Inc. During the Early Years
3. Take Caution in Forming Close Friendships in a Company
4. Setting up the Initial Board of Directors for Dell, Inc.
5. Enhancing the Effectiveness of a Board of Directors
6. Overcoming Some of the Early Mistakes of Dell, Inc.
7. The Reasons Behind Dell, Inc. Going Public
8. Critical Changes to the Business Model of Dell, Inc.
9. Self-Disruption at Dell, Inc.
10. Starting a New Company in an Inefficient Industry
11. Implementing Processes in a Fast-Growing Company
12. Creating an Effective Communication Infrastructure
13. The Flawed Model of the Early Computer Industry
14. Revolutionizing the PC and IT Industry
15. Innovation at Dell, Inc.
16. Finding a Common Language for Improvement inside a Company
17. Current Threats to the PC Industry