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JetBlue: Employee Incentives and Rewards

By David Neeleman - Stanford
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Lecture Description

Neeleman points out that JetBlue pays employees more than standard wages at United Airlines. They use technology to be more efficient, to spend less money in other areas. Much of the pay that employees receive is incentives. For example, pilots and flight attendants who fly over 70 hours each month receive time and 1/2. About 20% of compensation last year was based on the success of the company. In the 2nd full year of operation, over $17 M was given back to employees, which is 15 1/2%. We have an ability to give people an upside in the company based on their performance, he says.

Course Index

  1. JetBlue: Life as a CEO
  2. Ticketless Travel
  3. High-tech, High-touch
  4. History of Travel Industry
  5. Neeleman on Southwest
  6. Seeing Failure as Opportunity
  7. Building a Company: Building a Legacy
  8. Take Care of Your Employees
  9. Creating A Customer Experience
  10. JetBlue: Defining Organizational Structure and Culture
  11. JetBlue: Employee Incentives and Rewards
  12. Training Employees: Defining Organizational Culture
  13. Training and Accountability
  14. Listening to Employees
  15. Establishing Organizational Values
  16. Examples of Great Companies: Role Models
  17. Customer Feedback
  18. Competition and Pricing
  19. Execution of Strategy is Key
  20. How Does IT Differentiate JetBlue?
  21. Defining the JetBlue Experience
  22. Does Your Company Matter?
  23. JetBlue: Establishing Organizational Structure and Culture