Watch it on Academic Earth
Click on this link to open iTunes and add this course to your podcasts
Copy this link into your RSS reader to subscribe to this course via RSS
Right-click (or Ctrl-click on Mac) and select "Save as..."
Estrin explains how it is important not to confuse marketing with reality. Know when you are marketing and know what the real thing is, she says. Make sure you listen to real customer input, she cautions.