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  1. During its inception, Dell explains how the computer industry was run by engineers. Over a thirty-year period however, customers began to have an important role in the industry, but many companies were still being run by engineers working to promote complexity. With complicated products being sold, says Dell, customers had to rent specialized software and hire consultants from the computer companies to get their products to work. As a...more

  2. May 2, 2008 lecture by Krzysztof Gajos for the Stanford University Human Computer Interaction Seminar (CS547). User Interfaces delivered with today's software are usually created in a one-size-fits-all manner, making implicit assumptions about the needs, abilities, and preferences of the "average user" and the characteristics of the "average device." Krzysztof Gajos argues that personalized user interfaces, which are adapted to a persons...more

  3. Thompson stresses the need for customer diversity. Software companies that were dependent on Fortune 1000 companies for their business suffered when their niche clients also suffered in the economic downturn. If a company is to survive challenging economic times, companies must have a diverse customer base, he says. Symantec brings stability to its business by serving individual customers as well as the largest governments and...more

  4. Ann Winblad, co-founding Partner of Hummer Winblad Venture Partners, introduces herself and venture capitalist Heidi Roizen, who was not able to be there.  She says that now is a very exciting time for entrepreneurship because there are lots of holes to fill in the software market and in the business landscape.  She explains the founding and progress of Hummer Winblad Venture Partners and Mobius Venture Capital.

  5. Google Analytics' Group Product Marketing Manager Brett Crosby recalls how two brutal blows to his enterprise - losing a huge client in the 11th hour and the tragedy of 9/11 - forced him to reevaluate and streamline.  Offices closed, jobs were cut, and salaries were strapped for maximum efficiency.  Having the wind knocked out of them also simplified overblown contracts and software, and switched their strategy from making money to market...more

  6. Musk talks about the common themes between zip2 and PayPal. Both companies had software and internet technology at the heart, were in Palo Alto, CA, took similar approach to growing (building small talented teams), and had a typical silicon valley flat structure. These companies did not worry too much about IP and paperwork - they were focused on building a great product. Often it is better to pick a path and do it than to vacillate on...more

  7. In this decade, there will be a shift in the way small and medium companies do business, says Raikes.  The next generation of workers will have 15 years of Internet experience when they enter the workforce and will expect great computing tools.  They will only hire companies they can communicate with online.  Small to medium businesses will need to adopt new business application software to help them communicate with customers, he adds.

  8. Winblad talks about how the market is driven by consumers who want connectivity across devices, customizable products, and fair prices. Communication and collaboration are key to delivering the product the consumers want, she notes. The pricing structure cannot just be made up -- a company must demonstrate they can deliver undeniable short-term return on investment to the customer in order to justify the price.

  9. Heidi Roizen, managing director for Mobius Venture Capital, explains that Mobius Venture Capital has $1.5 B under management in current fund, $1 B in prior fund, and 100 active portfolio companies. There are ten VCs at Mobius who invest mostly in software, communication, wireless, next generation and web services, she says.

  10. Raikes talks about how Microsoft participates in a broad range of competitive and evolving businesses in the software industry.  They are transforming into seven business: client (Windows), information worker business (Office), Business Solutions (small to medium businesses), server and tools, MSN, and Home and Entertainment (X-Box, PC gaming).

  11. October 5, 2007 lecture by Ron Yeh for the Stanford University Human-Computer Interaction Seminar. Pen and paper are powerful tools for visualizing designs, penning music, and communicating through art and written language. This pairing provides many benefits -it is mobile, flexible, and robust. Ron discusses the impact that this will have on end users and the software developers who will have to create these applications.

  12. Hawkins shares his story of graffiti, a handwriting recognition software, and the intuitive leap of using a keyboard to show that users can and will adopt to new technology. He elaborates on the role of market research, as well as how to listen to customers and follow your intuition and vision for the future.