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Value of Customer Service

By Greg Ballard - Stanford
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Lecture Description

As a seasoned Silicon Valley CEO, Greg states that one of the most important aspects of business is customer service. While this is often the most neglected, and the first to be cut when money is sparse, Greg suggests that saving money on providing great customer service is not a smart move.

Course Index

  1. Great Products Aren't Enough
  2. Value of Customer Service
  3. Treat Everyone with Respect
  4. Agree and Commit, Disagree and Commit
  5. Follow Your Values
  6. Work Life Balance
  7. First to Market
  8. Creativity in Business